Store Ordering

GoToTags maintains customer accounts but also allows you to check out as a guest. GoToTags has an order review process.

Customer Account

Creating a customer account at the GoToTags Store provides benefits

  • View order status and previous order history
  • Know when an order ships and how to track it
  • Add multiple addresses to the address book
  • Update organization details for better account management

A customer account is email specific. An organization may have multiple customer accounts created with different email addresses. GoToTags cannot merge individual customer accounts, however the customer may log in and change the email address for a customer account at any time.

Guest Checkout

Checking out is possible without creating an account. The customer will be required to provide an email address at checkout. If you wish to create a customer account in the future, GoToTags can reference that email address. To learn more, please visit the Store Accounts page.

Ordering Process for Variable Data

To order a custom printed product with variable data:

  1. Create the artwork file using Adobe Illustrator
  2. For each variable element; create a layer with a placeholder example of the variable printed element. The layer should be named with a suffix of EXAMPLE. The placeholder should be in the desired position, size, color and font. Its best to use a real example of a variable data item
    1. Artwork files should be exported as .ai, .pdg, .svg, or .eps
    2. Note: .png, .jpeg, .psd files do NOT typically work; if you cannot obtain one of the desired file types, please contact us
  3. Create a file with the full range of variable data in a separate Excel or text file. If the tags will be encoded, this data must be defined in the NFC Tags Encoding file such that the variable data can be correlated to the encoding data. If the NFC tags not encoded, the variable data can be provided in a separate Excel or text files
  4. Place the order on the Store; either self-service or via the sales team
  5. Upload your files (encoding, artwork and/or variable data) to the product description page before adding to cart
  6. The files will be reviewed as a part of the order review process

Order Review Process

Please review all information carefully before placing an order, especially the shipping address information. There is a short window to revise an address or cancel items in an order before they begin processing.

The steps for order processing vary slightly for inventory, printed and custom product orders.

Inventory order review process

  1. An order confirmation email is automatically sent from the Store after checkout
  2. The method of payment will be authorized (not charged). This authorization ensures the funds for the order are available while the order prepares to ship
  3. GoToTags will then review the order before invoicing/capturing payment
  4. The order may be put On Hold and the customer will be notified if:
    1. An item is out of stock or backordered
    2. Freight cost is insufficient
    3. There is an issue with payment or payment needs to be collected
    4. An encoding file needs revision or an encoding service should be added
  5. Once the review process is complete the order will be invoiced, and the payment will be charged
  6. Inventory orders are typically packed for shipment the same day the order is placed
  7. When the order ships, a shipment confirmation email will be automatically sent from the Store including tracking information
  8. If the order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by the card’s issuing bank

Printed and custom order review process

  1. An order confirmation email is automatically sent from the Store after checkout
  2. The method of payment will be authorized (not charged). This authorization ensures the funds for the order are available while the order prepares to ship
  3. GoToTags will then review the order before invoicing/capturing payment
  4. The order may be put On Hold and the customer will be notified if:
    1. The blank product for a Color Printed or B&W Printed item is out of stock or backordered
    2. Freight cost is insufficient
    3. There is an issue with payment or payment needs to be collected
    4. An encoding file needs revision or an encoding service should be added
    5. An artwork file needs revision
  5. Once the order review process is complete, a PDF proof will be sent via Ashore before production begins
  6. The customer should follow the steps within Ashore to review and approve the proof. Physical print samples will not be sent
  7. Expected production lead time will be disclosed with the PDF proof
    1. Production lead times are estimates, not guarantees and are subject to delays
  8. If a change is needed during the proof approval process, the customer should contact GoToTags via email
  9. If the order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days. The exact timeframe for removal is determined by the card’s issuing bank
  10. Once the PDF proof is approved the production lead time will begin, and the payment will be charged. At this point the order cannot be changed or canceled
  11. The customer will be notified if there is a delay in production and will be kept updated with the expected ship date
  12. When the order ships, a shipment confirmation email will be automatically sent from the Store including tracking information

Backorders

If the item(s) in an order are on backorder, GoToTags will notify the customer of the expected ship date or suggest an alternate product. If the customer chooses not to wait for a backordered item, the order will be refunded. Some out-of-stock products may not have replenishment plans and will be automatically refunded.

Due to cost restrictions, GoToTags cannot split ship international orders. If one or more items on the order is on backorder, they will be shipped out once all items are ready.